Terms and Conditions Thunderpick — The Complete Guide for Malaysian Players

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User" or "Member") and Thunderpick ("Company", "we", "us"). This document governs all aspects of your use of the Thunderpick online betting platform, including the thunderpick.vin website and our official mobile app.

This agreement takes effect from the date you register an account or begin using any Thunderpick service, whichever comes first. We reserve the right to update or modify these Terms and Conditions at any time by providing reasonable notice to users via registered email or in-platform notification.

Continued use of the platform after any changes are published constitutes acceptance of the updated terms. It is your responsibility to review this page periodically to ensure you remain compliant with the latest version of our Terms and Conditions.

Access to the Thunderpick platform is restricted to individuals who meet the following eligibility criteria:

• Be at least 18 years old or the minimum age required by law in your country or territory of residence, whichever is higher.
• Not a citizen or resident of any jurisdiction that explicitly restricts or prohibits online gambling under local law.
• Has never been legally declared incompetent by any court of competent jurisdiction.
• Do not register using a false identity or on behalf of another person without valid authorisation.
• Is not on any active self-exclusion list or exclusion register enforced by a relevant regulatory authority.

Thunderpick reserves the right to request users to submit valid identification documents at any time to verify their eligibility and identity. Failure to provide the requested documents within the specified timeframe may result in a temporary restriction or permanent closure of the account.

Each user is only permitted to register and maintain one account only at thunderpick. Multiple account registrations by the same individual are strictly prohibited and constitute a serious breach of these terms. If multiple accounts are detected, all associated accounts may be suspended and balances forfeited.

By registering, you agree to:

• Provide true, accurate, current, and complete information as required in the registration form.
• Maintain and update your profile information to ensure it remains accurate and current.
• Keeping your account password confidential and not sharing your login credentials with anyone.
• Notify us immediately if you suspect your account has been accessed without authorisation.
• Be fully responsible for all activities that take place within your account.

Thunderpick is not liable for any losses resulting from your failure to keep your account login credentials secure. We strongly recommend using a strong, unique password and enabling two-factor authentication (2FA) in your account security settings.

Thunderpick supports a wide range of payment methods suited for players in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Visa, and Mastercard. All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion fees.

Deposit Policy:

• All deposits are processed instantly or within a short timeframe depending on the selected payment method.
• Minimum and maximum deposit limits vary by payment method and can be reviewed in the finance section of your account.
• Thunderpick does not charge deposit fees, though your payment provider may apply their own charges.
• Deposited funds must be used for betting activity on the platform and cannot be transferred directly to other users.

Withdrawal Policy:

• Withdrawals can only be made to the same payment method or the same account name used for the original deposit, subject to our anti-money laundering policy.
• Thunderpick reserves the right to request identity verification (KYC) before processing any withdrawal, particularly for first-time withdrawals or amounts exceeding certain thresholds.
• Withdrawal processing times range from a few hours to 3 business days depending on the method and verification requirements.
• Any withdrawal attempt suspected of being linked to fraud or money laundering will be blocked and reported to the relevant authorities.

Thunderpick offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload deposit promotions, cashback offers, and member loyalty programmes. Each bonus is subject to specific terms and conditions published alongside the respective offer.

General conditions that apply to all bonuses include:

• Wagering requirement: Bonuses typically require a specified number of wagering rounds to be completed before they can be withdrawn. Specific wagering requirements are stated in the terms of each promotion.
• Validity period: Every bonus has a validity period that must be observed. Expired bonuses will be automatically cancelled.
• One active bonus at a time: Only one active bonus is permitted at a time unless otherwise stated.
• Misuse prohibition: Any attempt to abuse the bonus system, including the use of multiple accounts or betting strategies designed to manipulate bonus conditions, will result in bonus cancellation and further action against the account.
• thunderpick's discretion: Thunderpick reserves the right to cancel or modify any promotion at any time with reasonable notice.

All bets on Thunderpick are subject to general betting rules and the specific rules of the relevant sport or game. Thunderpick reserves the right to accept, decline, or limit any bet without providing a reason.

The following conditions apply to all bets:

• Accepted bets are final — users cannot cancel a confirmed bet except under specific circumstances such as event cancellation.
• If an event or match is cancelled, postponed, or not concluded within the specified timeframe, related bets will be voided and stakes refunded.
• Thunderpick takes all available measures to ensure the accuracy of published odds. However, in the event of an obvious technical error, we reserve the right to void any affected bets.
• Bets suspected of involving match-fixing, fraud, or insider information may be voided and investigated.
• For live betting, users acknowledge that data transmission delays may occur and thunderpick is not liable for decisions made based on delayed information.

Thunderpick is committed to promoting responsible gambling practices. We provide a range of tools and resources to help users manage their gambling habits and keep it purely for entertainment.

Available self-control tools include:

• Deposit limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Betting limit: Cap the maximum amount you can wager within a given period.
• Cool-off period: Take a break from the platform for a duration of your own choosing.
• Self-exclusion: Sign up for long-term self-exclusion if you feel that gambling is negatively impacting your life.

If you are concerned about your own or a loved one's gambling habits, please visit the Responsible Gaming page for guidance and available professional support resources.

Thunderpick takes the protection of our users' personal data seriously. All information you provide during registration and platform use is secured with 256-bit SSL encryption and stored on protected servers.

We collect and process your personal data for the following purposes:

• Identity verification and fulfilling KYC requirements as well as anti-money laundering compliance.
• Providing betting services, processing transactions, and managing your account.
• Send service communications, updates, and promotional information (if you have opted in to receive them).
• Improving our platform and services based on usage patterns and feedback.

Thunderpick does not sell, rent, or disclose your personal data to third parties without your consent, except as required by law or for payment processing purposes. For more information, please read our Privacy Policy for full details.

All content on the Thunderpick platform, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of Thunderpick or its content providers and is protected by international copyright law.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the platform for personal, non-commercial purposes only. You are not permitted to:

• Copying, reproducing, distributing, or exploiting any part of the platform without written permission from Thunderpick.
• Use any data scraping, bot, or similar automated collection method on the platform.
• Reverse-engineer or attempt to obtain the source code of any software used on the platform.

Thunderpick reserves the right to temporarily suspend or permanently close a user's account without prior notice if:

• The user has violated any provision of these Terms and Conditions.
• There is activity suspected of being fraudulent, money laundering, or otherwise illegal.
• The user provided false or misleading information during registration or verification.
• Multiple accounts detected for the same individual.
• There is intimidation or threats directed at Thunderpick staff.
• Required to do so by a regulatory authority or law enforcement agency.

Users may also close their own account at any time by contacting our support team. Any remaining balance after a final review will be returned via the original payment method within a reasonable timeframe.

The Thunderpick platform is provided "as is" without any express or implied warranties. Thunderpick does not guarantee that the platform will operate without interruption or errors at all times.

To the extent permitted by applicable law, Thunderpick shall not be liable for:

• Any indirect, consequential, special, or exemplary losses or damages arising from use of the platform.
• Service disruptions due to system maintenance, technical failures, or circumstances beyond our control.
• Betting losses arising from wagering decisions made by the user themselves.
• Acts or omissions of third-party providers, including payment providers and game providers.

These Terms and Conditions are governed by and interpreted in accordance with the laws specified in Thunderpick's operating licence. Any dispute arising in connection with these Terms and Conditions or the use of the platform shall be resolved through good-faith negotiation within 30 days.

If a resolution cannot be reached through negotiation, the dispute will be referred to binding arbitration in accordance with the applicable arbitration rules. The arbitration decision is final and binding on both parties.

Malaysian users can contact the Thunderpick support team via in-platform live chat for assistance in resolving any issues before initiating formal proceedings.